Frequently Asked Questions — Hospitality Payment Solutions UK
What hospitality payment solutions UK providers offer for hotels?
Hotels need a combination of a card machine at reception, an online payment gateway for bookings, a virtual terminal for phone reservations and pre-authorisation capability for holding deposits. We Tranxact provides all of these through a single merchant account setup tailored to hotel operations.
Can restaurants get a merchant account with tipping functionality?
Yes. We work with acquirers and terminal providers who support tipping prompts as standard on card machines. This is particularly important for table-service restaurants and bars where staff gratuities are part of the customer experience.
How do pre-authorisation payments work for hotels?
Pre-authorisation allows you to place a temporary hold on a customer's card at check-in — for example, a £100 security deposit — and then release or capture the correct amount at checkout. This requires a merchant account that specifically supports pre-auth functionality, which We Tranxact can arrange.
Can I charge for no-shows and late cancellations?
Yes, provided the customer has agreed to your cancellation policy at the time of booking. We can set up a virtual terminal or card-on-file facility that allows you to process charges against saved card details in line with your terms and conditions.
What card machines are best for restaurants?
Portable wireless terminals are the most popular choice for table-service restaurants — they allow your team to take payment at the table without the customer having to move. For bar areas, a countertop terminal works well. We can advise on the right hardware for your specific layout and service style.
How quickly can I get set up with hospitality payment solutions UK?
Most hospitality merchant accounts are approved within 24 to 48 hours. Card machine delivery typically follows within 3 to 5 working days. Online payment gateways can be live within a similar timeframe depending on your website setup.
Can I manage payments across multiple venues?
Yes. We can set up a multi-location merchant account structure that gives you unified reporting and management across all your sites while keeping individual venue transactions separate. This is particularly useful for restaurant groups and hotel operators with more than one property.
What happens if my current payment provider is overcharging me?
We offer a free rate review. Send us your current statement and we will tell you honestly whether we can save you money. Many hospitality businesses switching to We Tranxact reduce their processing costs significantly. Request your free rate review here.
Do you support new hospitality businesses with no processing history?
Yes. We work with new hospitality businesses as well as established operators. New businesses may initially see slightly higher rates, but these are reviewed as your processing history builds. We will always give you a realistic picture of what to expect.
Is my payment setup PCI DSS compliant?
All merchant accounts set up through We Tranxact require PCI DSS compliance. We guide you through the compliance process as part of your setup — it is not something you are left to figure out alone.